Start with the real journey
We map what happens before, during and after a portal visit so the features support a meaningful job rather than becoming a long list of screens.
PATIENT PORTAL DEVELOPMENTPHARMACY / PHARMA / HEALTHCARE
Patient portalsmade more human.
Patient and client portal development for healthcare services that need appointments, documents, progress and communication to feel joined up.
A portal should reduce friction for the person using it and make the service easier to deliver behind the scenes. We design patient and client portals as part of a wider journey—from the public website through to a secure, useful space for the next stage of care or service.
Make information easy to act on
Appointments, documents, project progress, invoices and messages need a clear hierarchy, reassuring language and sensible defaults.
Build for service teams too
A good portal considers the staff and operational workflows behind it, including the tools, permissions and information that make delivery smoother.
What can a patient portal include?+
The right scope depends on the service, but portals can bring together appointments, shared documents, care or project updates, forms, invoices and secure account access.
Can a portal connect to an existing website?+
Yes. We can design the public and signed-in experiences as one connected journey, then work with the systems and integrations your service already uses.
How do you approach privacy and security?+
We design with data minimisation, clear permissions and safe user journeys in mind. The final technical and compliance approach should always be defined with the relevant security, legal and clinical stakeholders.
YOUR NEXT CHAPTERSTARTS WITH A CONVERSATION
Good work starts
with a conversation.
Tell us what you’re thinking.
We’ll work out the next step together.